PlayWins Casino Cookies Policy

At PlayWins Casino, we believe in being transparent about how we use cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them at playwins.com, and what choices you have regarding their use. By continuing to browse our site after reviewing this policy, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or mobile phone — when you visit a website. Here at PlayWins, we use cookies to help our site function properly, remember your preferences, and give us insight into how players interact with our platform. Cookies cannot run programs or deliver viruses to your device; they are simply a way for websites to recognise returning visitors and operate more efficiently.

Alongside cookies, we may also use similar technologies such as web beacons, pixels, and local storage objects. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

How We Use Cookies at PlayWins

Our PlayWins Casino platform uses cookies for several important purposes. We want to be open about each category so that you can make an informed choice when managing your preferences.

Strictly Necessary Cookies

These cookies are essential for our website to function correctly. Without them, services such as your PlayWins login, account access, and secure session management would not be possible. We cannot disable these cookies as they are fundamental to the operation of our site. They are used to:

  • Maintain your secure session during your PlayWins Casino login
  • Remember items in your session and prevent fraudulent activity
  • Ensure our platform loads correctly across different devices
  • Support regulatory compliance and responsible gambling tools

Functional Cookies

At PlayWins, we use functional cookies to enhance your experience on our site by remembering your personal settings and preferences. For example, these cookies allow us to remember your language settings and your preferred display options. Without functional cookies, some features of our site may not operate as smoothly.

Performance and Analytics Cookies

We use performance cookies to understand how visitors use our website. This includes information about which pages are visited most frequently, how long players stay on certain sections, and where any technical errors occur. Our PlayWins Casino app and desktop platform rely on this data to improve navigation and user experience over time. These cookies collect information in an aggregated, anonymous form and do not identify you personally.

Targeting and Advertising Cookies

Here at PlayWins, we may also use targeting cookies to deliver relevant promotional content, including information about our PlayWins Casino bonus offers, ongoing promotions, and new features. These cookies track your browsing activity across our site to help us understand your interests. We may share this information with trusted third-party advertising partners who help us reach players with relevant messages. You can opt out of these cookies at any time through our cookie management tool.

Third-Party Cookies

Some cookies placed on your device when you visit our PlayWins platform are set by third parties — for example, our game providers such as NetEnt, Pragmatic Play, Play'n GO, Blueprint Gaming, and others whose games are accessible through our site. These providers may set their own cookies to support the delivery of their games and services. We do not control these third-party cookies, and we recommend reviewing the privacy policies of those providers directly.

We also work with analytics services (such as Google Analytics) and advertising networks that may set cookies on your device. Our PlayWins Casino site uses these tools solely to improve the quality of our services and to ensure that any promotional information — including details about our PlayWins bonus offers — is relevant and helpful to you.

Cookies and Your PlayWins Login

When you use your PlayWins login credentials to access your account, we place session cookies on your device to maintain the security and continuity of your visit. These cookies expire when you close your browser or after a defined period of inactivity. We strongly recommend logging out of your account when using a shared or public device, as this will help ensure your session data is cleared automatically.

Managing Your Cookie Preferences

We respect your right to control how cookies are used when you visit our site. At PlayWins Casino, you can manage your cookie preferences in the following ways:

  • Cookie Banner: When you first visit our site, we present a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category.
  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain types, or notify you when a cookie is being placed. Please note that disabling cookies may affect the functionality of our platform, including your ability to access your PlayWins Casino account.
  • Opt-Out Tools: For advertising and analytics cookies, you may use industry opt-out tools such as the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out tool.

Please be aware that if you disable strictly necessary cookies, core features of our website — including the PlayWins login process — may not work correctly.

Cookie Retention Periods

Different cookies remain on your device for different lengths of time. At our PlayWins Casino platform, we use both session cookies and persistent cookies:

  • Session cookies are temporary and are deleted when you close your browser.
  • Persistent cookies remain on your device for a set period — typically between 30 days and 24 months — or until you delete them manually.

Where cookies are set by third parties, their retention periods are governed by those third parties' own policies.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make significant changes, we will notify you via a notice on our website or through the cookie consent tool on your next visit. We encourage you to check this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about how we use cookies at PlayWins Casino or wish to exercise any of your rights in relation to your data, please contact our support team. You can reach us by email at support@playwins.com, via live chat on our website (available Monday to Friday 08:00–23:00 and weekends 10:00–22:00), or through the contact form at our Support Centre. Our platform is operated by Anakatech Interactive Limited, registered in Malta (company no. C 61918), and is licensed and regulated by the UK Gambling Commission under Remote Casino Operating Licence 000-048789-R-327402-013.