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PlayWins Terms and Conditions

At PlayWins, we want every player to enjoy our services with full transparency and confidence. These Terms and Conditions ("User Agreement") govern your access to and use of the PlayWins platform, including our casino, live casino, sportsbook, in-play betting, horse racing, and virtuals. By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by all terms set out in this document. Please read them carefully before proceeding.

1. About Us

At PlayWins Casino, we operate the website playwins.com under the ownership of Anakatech Interactive Limited, registered in Malta (company no. C 61918) at Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR1401, Malta. The gambling software and facilities used on our platform are provided by Anakatech Limited, incorporated in the British Virgin Islands (company no. 1736422), Vistra Corporate Services Centre, Wickhams Cay II, Road Town, Tortola, VG1110, BVI.

Effective 01 April 2026, the operation of playwins.com was transferred to Anakatech Interactive Limited. All claims, disputes, or inquiries relating to account activity prior to 01 April 2026 remain the responsibility of the previous operator and should be directed to asg_supportcenter@aristocrat.com.

2. Licensing and Regulation

We are licensed and regulated exclusively by the UK Gambling Commission (UKGC). Our PlayWins Casino services are authorised under:

  • Remote Casino Operating Licence and Remote General Betting Standard – Real Events Licence no. 000-048789-R-327402-013 (issued 23 November 2017, updated 17 October 2025), held by Anakatech Interactive Limited — UKGC account no. 48789.
  • Gambling Software Licence and Game Host Casino Licence no. 048788-R-327401-0011, held by Anakatech Limited — UKGC account no. 48788.
  • Our services have operated under licence 048789-R-327402-013 since 01 April 2026.

We operate under the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

3. Eligibility and Account Registration

Our PlayWins services are intended solely for players located within the United Kingdom. To open and maintain an account with us, you must meet all of the following requirements:

  • Be at least 18 years of age ("Legally of Age")
  • Be a natural person (corporate accounts are not permitted)
  • Be physically located within the United Kingdom
  • Not be self-excluded via GAMSTOP or through our platform
  • Not be an employee of Anakatech or their spouse, partner, parent, child, or sibling

We permit only one account per player, per household, and per brand. We strictly prohibit duplicate accounts sharing the same device, household address, IP address, name, or email. The use of VPNs, proxies, or other IP-masking technologies is forbidden. If we detect any such activity, we reserve the right to close your account and void any winnings.

3.1 Identity Verification

We carry out electronic identity and age verification at registration. We may request enhanced KYC documentation at any time, including but not limited to: government-issued photo ID, proof of address, utility bills, bank statements, occupation and annual gross income declarations, source of funds and wealth evidence, a selfie photograph, and a liveness check. Withdrawals over £1,000 in total will require additional verification, though we may apply these checks to any amount at our discretion.

4. Deposits and Withdrawals

4.1 Currency and Minimum Amounts

All transactions on PlayWins are conducted exclusively in Pounds Sterling (GBP / £). The minimum deposit is £10 and the minimum withdrawal is also £10.

4.2 Accepted Payment Methods

We accept debit cards, online wallets, vouchers and pre-paid cards, bank transfers, and any other method available on our platform and permitted under UK law. Credit cards are strictly prohibited, including credit cards registered within an e-wallet. Third-party payment methods are not permitted — the account holder name on any payment method must match the registered player name. Footer logos on our site include Visa, Mastercard, and Trustly.

4.3 Withdrawals

We operate a "closed-loop" withdrawal policy — funds must be returned to the original payment source used for the deposit. Where this is not possible (for example, certain NatWest or RBS cards), we may arrange a verified bank transfer via Trustly or a similar service in the player's own name, subject to proof of ownership. We do not charge withdrawal fees; however, your bank or payment provider may levy their own charges.

We aim to process withdrawals within 2 business days of receiving all required documentation. After successful verification, withdrawals are typically processed within the same business day, and in some cases no later than 3 business days. First-time withdrawals always require verification. Once submitted or approved, a withdrawal cannot be reversed. A confirmation email is sent once processing is complete.

5. Bonuses and Promotions

5.1 Casino Welcome Offer

New players at PlayWins Casino are eligible for our Casino Welcome Offer: 50 Bonus Spins on Big Bass Splash using promo code PWIN50, entered manually in the Cashier at first deposit. The minimum qualifying deposit is £10, accepted via Visa, Mastercard, Google Pay, or Apple Pay. Spins are valued at £0.10 each. The PlayWins bonus wagering requirement on spin winnings is x1, with a maximum cashout of £100 from Bonus Spin winnings. Bonus Spins must be used within 24 hours of being claimed or they will be voided.

5.2 General Bonus Rules

All bonuses and promotions on our platform are subject to the following general conditions:

  • Default wagering requirement: bonus amount x10 unless otherwise stated
  • Maximum bet contributing to wagering while a bonus is active: £2
  • Maximum cashout from a bonus: 3x the bonus amount; from Bonus Spins: £100
  • Bonus and Bonus Spin winnings must be wagered within 2 days or they will be forfeited
  • Active bonuses expire 30 days after crediting; unclaimed offers expire after 7 days
  • Your Cash Balance is always used first; the Bonus Balance becomes active only once the Cash Balance is depleted
  • Withdrawing any part of your Cash Balance while a bonus is active will forfeit all active bonuses and bonus winnings
  • Only one bonus may be active at a time; bonuses cannot be combined

We reserve the right to void bonuses and close accounts where we detect Irregular Playing Patterns, including hedging, low-margin betting, covering 24 or more roulette numbers, betting on both banker and player simultaneously, or bonus-feature manipulation. Bonus winnings cannot be used on jackpot games. A list of excluded games is available at /bonus-restricted-games.

6. Responsible Gaming

At PlayWins, we are committed to promoting safer gambling. We support GambleAware and apply GAMSTOP self-exclusion across all our sister brands, which include Winomania, LuckyMate, Betnero, 7bet, Betcrown, and BetFusion. We offer deposit limit controls; decreases take effect immediately, while increases require a 24-hour notice period. If you feel that your gambling may be causing harm, please visit our Responsible Gaming Policy or contact our support team immediately.

7. Player Funds Protection

We hold player funds separately from our operational funds. However, please note that under the UK Gambling Commission's segregation rules, your funds are classified as 'Not Protected'. This means that in the event of insolvency, your funds would not be covered. We strongly encourage players to consider this when managing their account balances.

8. Customer Support

Our PlayWins support team is available via live chat, a contact form, and email at support@playwins.com. Live chat is available Monday to Friday 08:00–23:00 and Saturday to Sunday 10:00–22:00. Outside these hours, please use email or our contact form at /contact-us. For pre-01.04.2026 account queries, please contact the previous operator at asg_supportcenter@aristocrat.com.

9. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Where changes are material, we will notify you via email or a prominent notice on our platform. Continued use of our services following such notification constitutes your acceptance of the updated terms. This User Agreement was last updated on 29 April 2026; our Bonus Terms and Conditions were last updated on 11 June 2026.

If you have any questions about these terms, please do not hesitate to contact us at support@playwins.com.

Content updated: July 21, 2026